Do you make custom cakes?
Yes, per request and depending on detail of cake.
Do you ship?
Yes we do! You are able to choose your shipping option on the Check Out page. Feel free to email us or fill out a custom order form if you would like an item that is not currently available in our online menu.
How far in advance should I place my order?
The sooner the better! Small orders like cookies, brownies, half dozen cupcakes, etc, can be placed 2-3 days in advance. Custom and catering orders must be placed 2 weeks in advance at the very least.
Where are you located?
We work out of a private rented kitchen. Don't worry! We deliver and ship! Catch us during farmers market season or local pop up shops.
Do you make anything gluten free or vegan?
Yes we do! Contact us for more options.
Do you do custom orders?
Of course! All orders are custom and we really like to be creative and come up with new ideas with each order.
Is there a minimum?
There is no minimum when it comes to price, however there is a minimum when it comes to quantity. For example a half dozen cupcakes or a dozen cookies is the minimum.
Is there a deposit required?
Yes, any order over $40 requires a half down non refundable deposit prior to the order being confirmed. No deposit. No order.
What if I need to cancel my order?
In a perfect world we would love for you to not place an order or put down a deposit until you are absolutely sure. If you need to cancel your order we will give you a credit on your next order or you can postpone the order for a later date. Remember, deposits are nonrefundable!
What if I need to change my order?
All changes to the order must be requested at least a week in advance.
I have a question that hasn't been answered?
Email orders@sugarplug.com and someone will respond within a day or two!