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FAQs

  • Do you make custom cakes?

Not really. Not yet. Not unless it's a dessert cake (pound cakes, bundt cakes, etc...)Try one of our other snacks though!
 

  • Do you ship? 

As of right now we are only accepting local orders that can be delivered. If you know you're going to be in the Maryland/DC area  hit us up ahead of time and we will work something out! 
 

  • How far in advance should I place my order? 

The sooner the better! Small orders like cookies, brownies, half dozen cupcakes, etc, can be placed 2-3 days in advance. Custom and catering orders must be placed 2-4 weeks in advance. 
 

  • Where are you located? 

No set location. We work out of a private rented kitchen. Don't worry! We deliver! 
 

  • Do you make anything gluten free or vegan?

Not yet but keep an eye out!
 

  • Do you do custom orders?

Of course! All orders are custom and we really like to be creative and come up with new ideas with each order. 
 

  • Is there a minimum? 

There is no minimum when it comes to price, however there is a minimum when it comes to quantity. For example a half dozen cupcakes or a dozen cookies is the minimum. 
 

  • Is there a deposit required? 

Yes, any order over $40 requires a half down non refundable deposit prior to the order being confirmed. No deposit. No order.
 

  • Why is a deposit required? 

You may change your mind and not want to order. That's fine, but someone else may have wanted to order for the same date and were told no because we were cut off for orders. It's just business
 

  • What if I need to cancel my order?

In a perfect world we would love for you to not place an order or put down a deposit until you are absolutely sure. If you need to cancel your order we will give you a credit on your next order or you can postpone the order for a later date. Remember, deposits are nonrefundable!
 

  • What if I need to change my order? 

All changes to the order must be requested at least a week in advance.
 

  • I have a question that hasn't been answered?

Email orders@sugarplug.com and someone will respond within a day or two! 

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